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About Icompliance Services Clients Training & Education      SAP Training       Courses           Enquiry           Schedule           Registration      QA Tools      Java Careers Contact Us	SAP CRM Total :   80 Hours Course Goals: CRM Overview: The course gives you an understanding of how you can benefit from implementing mySAP CRM scenarios. Course Contents: Introduction to: Fundamentals and architecture of mySAP CRM mySAP CRM Analytics mySAP CRM Marketing mySAP CRM E-Commerce mySAP CRM Channel Management mySAP CRM Sales mySAP CRM Interaction Center mySAP CRM Service mySAP CRM Field Applications Implementation & operation of mySAP CRM     Course Goals: CRM Customising: The participants will gain a greater understanding of both basic data in CRM as well as selected basic CRM functionality and basic customizing. Course Contents: CRM basic data: Business partner Organizational model Product master Customizing settings for each object CRM business transactions Overview of generic functions in business transactions Activity management Customizing for these objects Process control and determination Partner determination Actions Overview of pricing in CRM CRM billing Basics concepts of CRM middleware Introduction in People-centric CRM (PC UI)   Top     Course Goals: CRM Sales: Course participants will gain detailed knowledge of the sales scenarios that are supported in mySAP CRM Enterprise and the relevant Customizing settings. Course Contents: Introduction to sales scenarios Call planning Activity management in mySAP CRM Sales Area management Opportunity Management Copy control Quote management Order management Special functions in quote and order management Pricing in mySAP CRM Sales Contract management Rebate processing Case study   Top     Course Goals: CRM E-Commerce: Course participants learn about the business processes in the mySAP CRM E-Commerce solution. They also learn how to set up (customize) mySAP CRM E-Commerce according to individual requirements. Course Contents: Scenarios and architecture of the SAP CRM E-Commerce solutions E-commerce in the SAP Solution Manager Web shop administration (Web-based) Superuser / user administration Maintaining and explaining the product catalog (views, documents, BAdIs, product catalog export, external catalogs, Web-based maintenance. ..) Pricing in the Web shop using the Internet Pricing Configurator (IPC) - Marketing functions E-service Additional functions   Top     Course Goals: WinClient: On the one hand, course participants learn about the technical architecture of the Interaction Center WinClient in mySAP CRM. They also learn about how to use the Interaction Center (IC) as an agent as well as Customizing the workspaces in the Interaction Center WinClient. Course Contents: Introduction, terminology Architecture, landscape Agent functions and processes in the IC Creating IC profiles Configuring components IC management functions Call lists Scripting   Top     Course Goals: Webclient: On the one hand, course participants learn about the technical architecture of the Interaction Center WebClient in mySAP CRM. They also learn about how to use the Interaction Center (IC) as an agent as well as Customizing the user interface in the Interaction Center WebClient in mySAP CRM. Course Contents: Architecture and technology Agent functions and operating the IC Creating IC profiles Configuring components such as the navigation bar and the transaction launcher IC manager portal: IC manager dashboard Management call lists Interactive scripting IC workforce management   Top	SAP BASIS / Oracle Server SAP BASIS / SQL Server SAP ABAP SAP FICO SAP HR SAP SD SAP CRM SAP SRM SAP MM> SAP XI SAP EP SAP BW Solution Manager
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